Customer Success Advisor
Location: Bellevue Washington
Description: DataSphere is employing Customer Success Advisor right now, this job will be placed in Washington. Detailed specification about this job opportunity please give attention to these descriptions. Role Overview :
We are looking for a Customer Support professional with a strong commitment to resolving customer issues and requests while maintaining a high level of professionalism and c! ustomer service. The ideal candidate will be committed to the long-term success of this dynamic and growing company working directly with sales and product management teams. Experience in managing relationships with small/medium e-commerce customers in a subscription-based model a definite plus!
What You Will Do :
- Post-sale support: answer creative questions, follow up on advertisers who have not provided creative, resolve any customer-related issues, make sure the customer understands purchase (product, spot location, term)
- The ability to understand, communicate and demonstrate DataSphere's value added services to our customers in a consultative manner
- Take ownership of a customer’s issue and completely resolve
- Being able to multitask and draw accurate conclusions that result in solutions for customers
- Meet defined department goals and activity metrics
- Ensure time between sale and ad going live is ! maintained within best-practice service levels
- Respon! d to all customer calls and emails within assigned service levels
- Deliver business-appropriate solutions and recommendations that create long-term customer satisfaction (coupons, social media integration, etc)
- Perform other assigned tasks and duties necessary to support the Customer Success Team
- Daily communication via phone and email to new customers
- Manage new-customer creative timeline reports
- Actively participate in meetings to develop best practices
- 3-5 years of customer service and retention experience
- Previous experience in a customer retention focused position highly desirable
- 1-3 years experience in a call center environment preferred
- Ability to type at least 25 WPM
- Strong working knowledge of customer relationship management software
- Strong attention to detail, goal-oriented work process, and a passion f! or creating solutions to ensure customer happiness
- Commitment to excellent customer service
- Ability to prioritize and manage multiple responsibilities
- A desire to be successful and to be part of a young and growing company
It is the policy of DataSphere Technologies Inc. to provide equal employment opportunity for all applicants and employees. DataSphere Technologies Inc. does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, age, handicap, veteran status, marital status, or any other category protected by applicable federal and state law. DataSphere Technologies Inc. also makes reasonable accommodations for handicapped and disabled employees.
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If you were eligible to this job, please email us your resume, with salary requirements and a resume to DataSphere.
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This job starts available on: Thu, 26 Sep 2013 01:43:40 GMT