About BHP
At BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities.
Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and objectives, and where the capability of our people is key to our success.
Come and be a part of this success!
About the Role
the purpose of this role is:
- Supports a global HR processing area of Global Source to Onboard in end-to-end, responsible for governance, experience/process, work design and knowledge management globally
- Provide support for continuous improvement of the relevant GBS HR processing area and improved customer experience
- Ensures global process and document governance across end to end process area being supported within the region
- Conduct Field Leadership activities with Accenture operations teams to ensure process governance
The functions of the position include, but are not limited to the following
- Partner with Global Experience Owners, Operation Delivery teams (Talent, WFR, Functional Talent etc) and Functional Integrity to drive the continuous improvement agenda
- Support and guide the change process and manage stakeholder expectations around approval and rejection of changes
- Provide consultative support for recurring issues within the relevant processing area and monitor and track interventions
- Use BOS tools and methodology for problem solving and continuous improvement and Coach delivery lines in doing so
- Work with and influence BHP and Accenture team members by providing a clear vision, context and objective to problem solve and deliver improvements
- Stabilise and strengthen the HR Operations teams by providing coaching and capability development opportunities to team members and other HR counterparts
- Draft and execute against project and stakeholder plans for improvement initiatives within region
- Support Global Experience Owner’s in execution of high value and complex global programs of work
- Proactively identify and take accountability to manage process governance across all Accenture processes in Source to Onboard
- Analyse and evaluate risk to deployment of new Global (and sometimes regional) processes to HR Operations.
- Support the monitoring of the delivery of services for the relevant processing area, ensuring SLAs are met and customer responsiveness is addressed
- Work closely with Functional Integrity to manage technology and ensure system design is aligned with process intent and technology roadmapping
- Customer Value (Mitigated savings) is returned to the business
- Overall customer satisfaction ratings for service area
- Overall customer sentiment (if available) for service area
About You
The successful candidate will need to have:
- A tertiary degree in Human Resources, or equivalent relevant experience is preferred
- Years of experience working in HR organisations, ideally with experience working in an HR Operations or HR Services environment
- Experience across the majority of the full spectrum of HR activity, including performance, talent, culture and foundational HR processes, analytics and improvement.
- Strong understanding of HR tools, processes and systems required including SAP and Success Factors.
- Strong continuous improvements skills
- Strong process governance skills
- Excellent communication and customer service skills (Fluent English speaking required)
- BHP Asset or customer exposure / experience
- Experience in working in a global environment
- Experience with Signavio / process mapping systemsExperience with Power BI and reporting
- Proficiency in English at a medium or higher level, including written and spoken.
Supporting a diverse workforce
The size and magnitude of our business not only provides significant opportunity for professional development, but also attractive salary packages with performance-based bonuses and a unique BHP employee share program.
At BHP, we recognise that we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and Indigenous people. We know there are many aspects of our employees' lives that are important, and work is only one of these, so we offer benefits to enable your work to fit with your life. These benefits include flexible working options, a generous paid parental leave policy, other extended leave entitlements and parent rooms.
