We are looking for Part-time outgoing, friendly, service-oriented person to work our front desk
Exciting opportunity for an energetic Part-Time Front Desk Agent in the Santa Monica market who can appreciate representing an upscale, luxurious hotel.
In the heart of Santa Monica, just a short walk from the pier, you will find the newly renovated and rebranded Hilton Santa Monica Hotel & Suites. This Santa Monica hotel is three blocks away from the beach, providing easy access to some of Southern California’s most popular attractions.
As a Front Desk Clerk, you would be responsible for processing check-ins and check-outs, issuing room keys, answering questions, and resolving guest requests in safe and efficient compliance with policies and procedures and federal, state and local regulations.
$ads={1}
Specifically, you would be responsible for performing the following tasks to the highest standards:- Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
- Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
- Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
- If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand standards.
- Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
- Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
What are we looking for?
- Requires both AM and PM availability
- Hotel Front Desk Experience preferred
- Display consistent professionalism with effective listening and communication skills
- Excellent customer service skills
COVID-19 considerations: We follow CDC guidelines for protection against COVID-19. Temperature checks and health assessment questionnaire required on every work shift.
AA, EOE, M/F, D/V
