Job Summary:
Greets guests to a luxurious spa environment, maintains guest and group accounts, assists with facility orientation and actively works to provide guests with a relaxing spa experience. Responsible for ensuring complete client and member satisfaction by providing full guidance and consultation in scheduling, confirmation, and check-out procedures. Maintains clean and organized work areas and well-stocked supply of products. Provides guests with locker, robe/slippers and tour of spa facilities as needed. Typically requires one year related experience.
Job Specifications:
- Outlet: The Lodge at Vail
- Expected Pay Rate $20 - $21.35 / hour
- Shift & Schedule Availability: Full Time
- Skill Level: Entry
Job Requirements:
- Have complete knowledge of all Spa Services, Packages, Promotions, and retail products presently offered by the spa.
- Maintains professional relationships with spa clientele.
- Schedule all spa and fitness services.
- Conduct closing shift reports and reconcile all cash, credit card, and room charges, account for any discrepancies.
- Greet guests, answer incoming telephone calls, and book appointments.
- Keep work areas clean and organized according to standards.
- Promote all spa programs/activities by discussing other department areas that may assist guests with a total resort experience. Must keep current with spa calendar – programs, events and activities.
- Walk through spa facility ensure proper supplies and amenities in locker rooms and relaxation lounge.
- Understand and use universal precautions and sanitary procedures.
- Maintain storage areas to ensure cleanliness, freshness, and organization.
- Frequent checks of equipment and facility to ensure safety and prevent loss of equipment and/or injury to users.
- Assist with guest follow up concerning retail requests.
- Attend departmental meetings as scheduled by spa management and/or resort management.
- Be familiar with all resort services/ features and local attractions to respond to guest inquiries.
- Complies with all Resort policies, procedures and standards of operation.
Job Type: Full-time
Pay: $20.00 - $21.35 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
Weekly day range:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Vail, CO 81657: Reliably commute or planning to relocate before starting work (Required)
Language:
- Spanish (Preferred)
- English (Required)
Work Location: In person
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