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Are you the go-to person, among your friends and family, who helps with mobile devices and streaming technology? Can people hear you smiling over the phone? Do you know how to turn someone’s day around, no matter how down or frustrated they are? Are you bilingual; able to read and write in Portuguese and English?
Join Us.
We're Sutherland, and we're seeking bilingual Customer Care Reps to provide outstanding EMAIL support to customers of an exciting streaming service that hosts some of the best content out there.
In this work from home role, you'll work with our Portuguese-speaking customers, primarily over email, to resolve billing issues, troubleshoot errors and concerns, and guide them to the products and services that will best meet their entertainment needs.
We Offer:
- Competitive pay of $16.25/hour
- Medical, dental and vision benefits
- Paid training & generous (ask about our new Global Flexible Vacation Policy!)
- Advancement opportunities – 80% of our frontline leaders have been promoted from within
- Monthly company rewards & recognition programs
- Employee Discounts
- EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
- Minimum of one year of customer service experience
- Strong written and verbal communication skills
- You must be able to read and write in Portuguese and English
- An understanding of basic computer and home networking terminology (i.e. operating systems, routers, etc.)
- Ability to type 35+ words per minute
- Experience using a streaming player or gaming system
- Familiarity with MS Office tools
- High school diploma or equivalent
All equipment is provided. However, to work from home you must have dependable, wired internet connectivity with an upload speed of at least 2Mbps and a download speed of 10Mbps along with a quiet, secure, distraction free place to work.
IMPORTANT NOTE: This job is open only to residents of the United States, and you must be authorized to work in the US in order to be considered for employment.
Additional Information
About Us
Recently named a Great Place to Work, we help strengthen our client's brands by improving how they work with their customers. We rethink processes and work together to streamline, rebuild, and deliver them back smarter than before in order to provide the best customer experience out there. We are Sutherland. Where people and process come together.
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
