Are you a skilled office professional who is experienced working in an environment focused on strong attention to detail? If so, we invite you to explore this opportunity with the Workers' Compensation Commission as an Office Assistant.
The State of Connecticut, Workers' Compensation Commission (WCC) is a quasi-judicial agency responsible for the adjudication of disputed workers' compensation claims and administration of various programs.
BENEFITS AND BALANCE AT THE STATE OF CONNECTICUT
The State of Connecticut Ranked One of the Best Employers of 2023 by 'Forbes'. This national recognition comes from offering job growth, competitive benefits and flexible scheduling for our employees!
What we can offer you:
- Industry leading health benefits, including medical and dental coverage;
- Extensive pension plan and supplemental retirement offerings;
- Paid time off - including 13 paid holidays per calendar year;
- Professional growth and paid professional development opportunities; and
- A work culture that promotes a healthy work-life balance to all employees!
State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service. Click here for more information.
POSITION HIGHLIGHTS
- WORK SHIFT: First (40 hours per week)
- WORK SCHEDULE: 7:45 AM - 4:30 PM, Monday through Friday.
- LOCATION: Stamford, CT. Limited telework options may be available.
YOUR ROLE
The WCC is a quasi-judicial agency responsible for the adjudication of disputed workers' compensation claims and administration of various programs. As an Office Assistant of the WCC, you will:
- Work with our team by assisting claimants, employers, attorneys, insurers, and other interested parties.
- Answer phones and greet/direct visitors.
- Develop and maintain filing systems.
- Receive and enter forms in our public sector computer system.
More details can be found in the class specification.
ABOUT US
The Workers' Compensation Commission (WCC) administers the workers' compensation laws of the State of Connecticut with the ultimate goal of ensuring that workers injured on the job receive prompt payment of wage loss benefits and appropriate medical treatment. To this end, the Commission approves voluntary agreements, adjudicates disputes, issues findings and awards, hears and rules on appeals, and closes out pending cases through full and final stipulated agreements.
Learn more about what it's like to be an employee at the State of Connecticut:
Selection Plan
This is a non-competitive recruitment, open to the public.
TO APPLY
- Complete a Master Application and directly apply to this recruitment.
- In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on this job opening. You must specify your qualifications on your application.
- The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
- Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
- In order to receive educational credits toward qualification for this job posting, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the recruiter listed on this job posting.
- Please select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
- All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.
FOR ASSISTANCE IN APPLYING
- Please visit our "Applicant Tips on How to Apply" page.
WHAT TO EXPECT AFTER YOU APPLY
Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board daily to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders daily in the event an email provider places auto-notification emails in a user's spam.
At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
Other Notes:
- The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
- Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
- Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State Employees which is available at www.ct.gov/ethics.
CONTACT INFORMATION
Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account.
Should you have any questions about the position, please contact Samantha Rivera, Human Resources Specialist – Talent Solutions at Samantha.Rivera@CT.Gov
Stay connected with the State of Connecticut on LinkedIn
PURPOSE OF JOB CLASS (NATURE OF WORK)
In a state agency this class is accountable for independently performing a full range of general clerical functions or for carrying out responsibility for the flow and completion of clerical work in an assigned area.
EXAMPLES OF DUTIES
Performs the full range of general clerical duties as described in the following areas:
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TYPING:
- Types a variety of materials in relation to other duties or as assigned;
- Enters and retrieves data on computers, tablets, and other electronic equipment.
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FILING:
- Sets up and maintains office procedures, filing and indexing systems and forms for own use.
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CORRESPONDENCE:
- Composes routine correspondence.
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REPORT WRITING:
- Compiles and generates recurrent technical, statistical or financial reports requiring judgment in the selection and presentation of data (format).
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INTERPERSONAL:
- Provides general information and referral services in response to citizen complaints or questions regarding an agency's services or authority;
- Responds to inquiries from other work units or departments/agencies;
- Applies agency policies and state statutes and regulations in determining case status or responding to requests for procedural assistance;
- May lead lower level employees in carrying out assigned clerical functions.
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PROCESSING:
- Maintains calendars of due dates and initiates recurring work or special clerical projects accordingly;
- Processes a variety of documents in determining routine case status;
- Exercises discretion in choosing appropriate follow through procedures within defined guidelines including assembling and reviewing incoming materials for accuracy, completeness and conformance to established guidelines and agency policy and procedures, verifying information through use of internal resources and contacts with sender and other work units and soliciting additional information as required by correspondence;
- Processes purchase requisitions/purchase orders for subsequent action;
- Prepares payment lists and billing invoices;
- Receives shipments of materials and matches/verifies shipment or billing invoices against original purchase orders;
- Maintains files, journals or account ledgers by posting credits, expenditures, interest, etc.;
- Figures payments, costs, discounts and adjustments using prescribed methods and formulas;
- Receives monies in various forms such as cash, checks and money orders and prepares for deposit;
- Maintains inventory and orders supplies;
- Uses a variety of electronic equipment to perform job functions;
KNOWLEDGE, SKILL AND ABILITY
- Knowledge of office systems and procedures including proper telephone usage and filing;
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Skills
- interpersonal skills;
- oral and written communication skills;
- performing arithmetical computations;
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Ability to
- perform a full range of clerical tasks;
- operate office equipment which includes computers, tablets, and other electronic equipment;
- operate office suite software;
- schedule and prioritize workflow;
- read and interpret complex instructions.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one/half (1/2) year of experience to a maximum of two (2) years.
PREFERRED QUALIFICATIONS
- Experience greeting and checking-in external parties;
- Experience triaging telephonic, facsimile and electronic communications to various divisions within an organization;
- Experience providing telephonic customer service, including to claimants, attorneys and insurance representatives;
- Experience processing forms provided by the Workers’ Compensation Commission;
- Experience entering and retrieving data into a computer application.
SPECIAL REQUIREMENTS
Persons having responsibility for supervising or observing the behavior of inmates or custodial individuals will be required to possess a high school diploma or General Educational Development (GED) certification by the time of permanent appointment.
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