Customer Service Representative, Technic...
Location: Tacoma Washington
Description: City of Tacoma is at the momment seeking for Customer Service Representative, Technic... right now, this position will be placed in Washington. Detailed specification about this position opportunity kindly see the descriptions. Customer Service Representative, Technical is represented throughout the City of Tacoma. This position performs a wide variety of specialized duties of a responsible nature, primarily involving contact with the public. Other duties include providing training and instruction in established or revised procedures, policies and regulations related to departmental activities.
You may wish to review the Customer Services Policies and Title 12 of the Tacoma Municipal Code before the examination at: Customer Service Policies (http://cms.cityoftacoma.org/HR/NeoGovImages/0612-12_Customer_Service_Policies.pdf) Tacoma Municipal Code, Title 12, Utilities (http://cms.cityoftacoma.org/HR/NeoGovImages/0612-12_TMC_Title12-Utilities.pdf) NOTE: The written examination is currently scheduled for Wednesday, July 25, 2012, unless an unforseen circumstance does not permit testing on the intended date.
Qualifications:
Graduation from high school or equivalent and two years of customer service experience in a call center or customer service counter for a business or agency including experience interpreting, applying and explaining rates, codes and regulations.
LICENSING, CERTIFICATIONS AND OTHER LEGAL REQUIREMENTS:
There may be instances where individual positions must have additional licenses or certification.
Knowledge & Skills:
Knowledge of: Customer service principles and practices; City and governmental policies and procedures; office practices and procedures; government structure and process, office technologies, and appropriate language usage. Thorough knowledge of use of related computer software.
Demonstrated Skills in: Problem resolution, teaching and training, operation of computers and office equipment; performance of basic mathematical calculations; advanced customer accounting and collection operations; interpret, apply and explain rates, codes, rules, regulations, policies and procedures; effective verbal and written communication; planning and organizing work; analyzing situations to develop a course of action; interacting respectfully and sensitively with individuals and groups to develop productive relationships and provide customer service.
Ability to: Resolve technical customer service issues, calculate bills, compute differences and explain complicated rate schedules; interpret computer printout data; perform multiple tasks simultaneously, effectively, and efficiently; follow written and verbal directions; establish and maintain effective working relationships.
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If you were eligible to this position, please email us your resume, with salary requirements and a resume to City of Tacoma.
If you interested on this position just click on the Apply button, you will be redirected to the official website
This position starts available on: Thu, 05 Jul 2012 08:35:54 GMT