Service Engineer
Location: Bothell Washington
Description: Solta Medical is currently interviewing Service Engineer right now, this job will be placed in Washington. For complete informations about this job opportunity kindly read the description below. Solta Medical, Inc. (SLTM) is a global leader in the medical aesthetics market providing innovative solutions with proven efficacy and safety backed by over 10 years of clinical study and research. The compan! y offers aesthetic energy devices for skin resurfacing and rejuvenation, acne reduction, body contouring and skin tightening, as well as tools and accessories to optimize the latest liposuction techniques. The Solta Medical portfolio includes the well-known brands Thermage®, Fraxel®, Clear + Brilliant®, Liposonix®, Isolaz®, CLARO®, VASERlipo™, VASERshape™, VASERsmooth™, VentX®, PowerX®, TouchView®, and Origins™, which collectively make up a comprehensive platform to address a range of aesthetic skin and body issues. More than two and a half million procedures have been performed with Solta Medical's products around the world. Solta Medical is headquartered in Hayward, CA with field teams and regional offices worldwide.
Solta Medical is looking for dedicated individuals who thrive in a creative, challenging, and professional environment where respect for new ideas, diversity, and teamwork can be found at every level of the organization. If you would! like to be a part of a dynamic team that is passionate about ! making an impact, this opportunity may be for you!
Position Title: Service Engineer
Reports To : Director of Technical Support
FLSA Status: Non Exempt
Description : The Service Engineer will be responsible for various activities relating to the daily technical support of our customers, both domestic and internationally.
Principle Responsibilities and Duties:
Note: The following are meant to be representative but not necessarily all inclusive of the duties and responsibilities for this position title.
- Use diagnostic tools, service aids, service documents and product schematics to troubleshoot, test and repair medical equipment (laser, RF and Ultrasound).
- Provide technical expertise for servicing of medical equipment (laser, RF and Ultrasound).
- Assist with escalated service calls and email from customers, distributors and internal personnel.
- ! Provide on-site field service including product installation, maintenance, upgrades and repairs.
- Use escalation process to inform Manager, Technical Support and Headquarters of unresolved issues as well as suggestions to improve equipment performance.
- Manage parts inventory and territory to comply with established operating standards as applicable.
- Provide customer, distributor and/or third party training as necessary.
- Draft, release and distribute Technical Service Bulletins.
- Draft, release and distribute Service procedures and processes.
- Follow documented Field Service Procedures
- Work with 3rd party service consultants for territory coverage of service repairs
- Document service activities in CRM tool
- Manage service logistics in the territory, including service parts and loaner and system shipments as applicable.
- AA! Degree in Electronics, or equivalent experience
- 5+ years of p! revious field service, or equivalent experience
- Medical Device: Experience with medical devices a plus
- Regulatory: Working knowledge of FDA and/or QSR and/or experience in a regulated industry a plus
- Risk Management: General knowledge of risk management for medical devices a plus
- Design Control: General knowledge of design control process a plus
- ESD: General knowledge of ESD environment
- Self- starter, detail oriented, demonstrated ability to support customers with minimal supervision
- Ability to use diagnostic test equipment
- Ability and willingness to work with various teams in the support of company products.
- Ability to produce results while working with multiple projects under tight deadlines
- Excellent customer service and support skills
- Ability to maintain inventory / service records and paperwork
- Ability to travel approximately 50% on average required, mostly domes! tically but occasionally internationally.
- Ability to use Microsoft Windows software including HyperTerminal, Word, Excel and Outlook.
Individual must have excellent verbal and written communication skills and a demonstrated ability to communicate clearly and professionally. Math Skills Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Math Skills
Ability to read and understand company procedures. Ability to define problems, collect data, establish facts, draw valid conclusions and report on findings.
Analytical and Reading Skills
Ability to read analyze interpret and assist in the creation and refinement of company procedures. Ability to define problems collect data establish facts draw valid conclusions and report on findings.
Physical Requirements
While performing the duties of this job, the employee may be ! required to perform lifting tasks of up to 70 pounds for short duration! s. Duties of this job may involve standing and/or walking for extended periods of time. Duties also involve daily keyboard data entry. Specific vision abilities required by this job include close vision.
Work Environment
Most work will be performed in an office environment or at a customer’s site (typically a private medical practice). The noise level in the work environment is usually low to moderate.
Safety
Solta Medical is committed to the health and safety of our employees. We expect that all employees will perform their responsibilities while maintaining a safe, cooperative, and productive work environment, thus ensuring the health and safety of themselves and others.
Solta Medical Inc. is an equal opportunity employer.
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If you were eligible to this job, please email us your resume, with salary requirements and a resume to Solta Medical.
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This job starts available on: Fri, 26 Jul 2013 07:57:09 GMT