What You’ll Do
Work with a team of Customer Support Associates who communicate with our customers on a daily basis to resolve a varied range of customer concerns
Provide email, chat and calls support as necessary to customers of all Bukas products and services.
In charge of achieving and auditing SLAs of reply time, resolution rate and CSAT scores.
Reports to the Customer Support Team Lead
What You'll Need:
At least 1 year of admin, customer service, or any client-facing experience
Able to converse and write in English and Tagalog fluently
The ability to converse in any of the following is a plus:
Cebuano (Bisaya)
Ilocano
Hiligaynon (Ilonggo)
Bicolano
Proficient in MS Excel / Google Sheets is a plus
Must be willing to work from Monday to Friday between 9 AM to 6 PM
Must be willing to be assigned to a project-based role for 3 months
Have your own laptop and stable internet connection
What We’re Looking For
A Communicator: You are confident in engaging with our customers and can connect well with them. You are also able to have open communication well with your team.
A Problem Solver: You are able to understand and resolve issues frequently presented by our stakeholders.
A Teamplayer: You can work in a cross-functional team from diverse backgrounds and rely on others' candid feedback for continuous improvement
A Fast-Learner: Regardless of the course you’re from, you show a desire to learn
