Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
We’re looking for a Tactical User Experience Research Leader to join our growing team of designers, researchers and strategists. In this role, you will help build a testing program to examine the efficacy of net new features and capabilities intended to transform the way consumers access and utilize their health and wellness benefits. As the team grows, you will lead and direct a team of researchers to uncover opportunities to enhance the experience of consumers in ways that drive growth and efficiency and build trust with our customers.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
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- Work directly with consumers to refine new and existing experiences, focusing on the features and capabilities most likely to drive behavioral changes beneficial to both the user and the business
- Collaborate closely with engineers, product owners/managers and designers to ensure the solutions we ship are aligned with users’ needs and goals
- Evangelize the value of UX Research & Strategy, focusing on business value and work acceleration
- Execute tactical research across all relevant benefits platforms
- As the team grows, mentor a group of junior researchers, supporting them in work prioritization, methodological selection and insights translation
- Work with adjacent research teams to create a cadence for collaboration/sharing
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- Bachelor’s degree
- 5+ years of professional UX research experience
- Experience applying formative and evaluative research methods to complex business questions and solutions
- Experience translating insights into actionable recommendations that drive impact for the business
- Experience with both remote testing
Preferred Qualifications:
- Bachelor’s degree in industrial design, HCI, psychology or related field
- Advanced degree in HCI, psychology, industrial design or related field
- Experience applying (Rapid Iterative Testing and Evaluation) RITE methods to tactical research questions
- Experience testing in lab environments
- Experience working in a product-focused environment
- Experience working in healthcare and/or finance verticals
- Experience in Design Thinking methods and utility
- Experience participating in Design Sprints
- Experience conducting accessibility research across channels
- Experience building and scaling research teams (or supporting this process)
- Demonstrated solid moral compass and commitment to our values of inclusion, empowerment, and trust
- Demonstrated sense of empathy for others, both end users and your collaborators
- Demonstrated solid ability/desire to collaborate across teams and partner types
Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for California/Colorado/Connecticut/Nevada/New Jersey/New York/Rhode Island/Washington residents is $85,000 to $167,300. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
