Customer Service/Scheduler


 

Customer Service Representative

Duties:
- Provide exceptional customer service to clients via phone, email, and chat
- Handle customer inquiries, complaints, and requests in a professional and timely manner
- Communicate effectively with customers to understand their needs and provide appropriate solutions
- Upsell products and services to maximize sales opportunities
- Analyze customer accounts to identify potential issues and provide proactive resolutions
- Make outbound calls to follow up on customer inquiries or resolve any outstanding issues

Experience:
- Previous experience in customer service or a related field is preferred
- Strong communication skills in English, both verbal and written
- Bilingual proficiency in another language is a plus
- Excellent phone etiquette and the ability to handle difficult or upset customers with empathy and patience
- Proven ability to upsell products or services to increase sales revenue
- Multilingual skills are highly desirable for better customer support

At our company, we value our employees and offer a competitive salary along with the following benefits:
- Medical, dental, and vision insurance plans
- Paid time off for vacation and sick leave
- 401(k) retirement plan with company match
- Opportunities for career advancement and professional development

If you are a motivated individual with excellent communication skills and a passion for providing outstanding customer service, we would love to hear from you. Apply today to join our team as a Customer Service Representative!

Job Type: Full-time

Pay: $12.00 - $18.00 per hour

Expected hours: No less than 15 per week

Benefits:

  • Flexible schedule
  • On-the-job training
  • Professional development assistance
  • Referral program
  • Work from home

Experience level:

  • 1 year
  • No experience needed

Shift:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Morning shift
  • Night shift
  • Overnight shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Office
  • Remote

People with a criminal record are encouraged to apply

Work Location: Remote

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