Guest Service Representative
Location: Seattle Washington
Description: Marriott is currently seeking to employ Guest Service Representative right now, this job will be placed in Washington. More details about this job opportunity kindly read the description below. Job Description
Job Description Guest Service Representative - 12000IJ3 Job : Guest Services/Front Desk Primary Location : Spokane,WA USA Organization : Courtyard Position Type : Non-Management/Hourly Schedule : Full-time With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World at Courtyard by Marriott. Applicant needs to have a minimum of 3 years driving experience with a valid Washington State drivers licencse in good standing. The position requires Guest Service Represenative to drive hotel van.
The position requires a "Food Worker Card" from the State of Washington within 90 days of hire.
The position requires a "Mixologist Permit" from the Washington State Liquor Control Board within 60 days of hire.
Previous hotel experience preferred but not required.
Applicant must be available for AM or PM shifts 7 days a week.
Qualifications
Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Additional Information
We believe our strength is rooted in our core values: putting people first, pursuing excellence, embracing change, acting with integrity and serving our world. These values are our legacy and our future. As we pursue our vision of making Marriott the #1 hospitality company in the world, we never lose sight of our founding principles and our proud heritage. Our business is always evolvingbut well always stay true to who we are.
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If you were eligible to this job, please email us your resume, with salary requirements and a resume to Marriott.
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This job starts available on: Sat, 07 Jul 2012 22:37:00 GMT