CAE 2 Customer Technical IP Support - Call Center (Everett/Lynnwood, WA) career at Comcast in Lynnwood

Comcast is employing CAE 2 Customer Technical IP Support - Call Center (Everett/Lynnwood, WA) on Wed, 17 Jul 2013 04:19:19 GMT. Division/Entity West Division Job Overview Responsible for providing technical support for Comcast high speed internet problems via phone, email and/or instant messaging. Troubleshoots hardware and software issues and communicates with helpdesk to resolve complex issues/problems. Provides technical assistance to insure a positive customer experience. Ensures adherence to the Comcast Quality...

CAE 2 Customer Technical IP Support - Call Center (Everett/Lynnwood, WA)

Location: Lynnwood Washington

Description: Comcast is employing CAE 2 Customer Technical IP Support - Call Center (Everett/Lynnwood, WA) right now, this career will be placed in Washington. More details about this career opportunity please give attention to these descriptions. Division/Entity
West Division

Job Overview
Responsible for providing technical support for Com! cast high speed
internet problems via phone, email and/or instant messaging.
Troubleshoots hardware and software issues and communicates with
helpdesk to resolve complex issues/problems. Provides technical
assistance to insure a positive customer experience. Ensures adherence
to the Comcast Quality Experience (CQE). Works with moderate
supervision/guidance. Is accountable for individual results and impact
on team.

Training Begins August 12, 2013

Tasks

• Provides a full range of customer service for Comcast high speed

internet product in a prompt, efficient and professional manner.

• Advances troubleshoot PC/browser/e-mail/personal webpage/connectivity

firewall/ router/hub problems and provides customer education to same.

• Demonstrates listening and analytical skills, with the ability to

obtain key information and resolve complex service problems with first
ca! ll resolution.

• Demonstrates knowledge of installi! ng software programs and

troubleshooting operating systems, software and hardware.

• Communicates courteously and pro-actively to learn customers

short-term and long-term needs and understands issues from customers
position. Recommends products or services to promote customer focus in
employees and develop partnerships with customers.

• Possesses an excellent knowledge of windows and Macintosh operating

systems, internet/IP, web browsers, e-mail and other PC operating and
connectivity technologies. Diagnoses PC hardware, software, operating
system and cable modem and cabling issues.

• Remains abreast of new products and technology.
• Consistently demonstrates ability to meet higher performance

expectations (increased KPI/MPS).

• Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) and overtime as nec! essary.

• Other duties and responsibilities as assigned.

Required Skills:

• High School or Equivalent
• Generally requires 2-5 years related experience

Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-Free workplace employer.
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If you were eligible to this career, please email us your resume, with salary requirements and a resume to Comcast.

If you interested on this career just click on the Apply button, you will be redirected to the official website

This career starts available on: Wed, 17 Jul 2013 04:19:19 GMT

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