Compensation Range : $62,800 - $86,400, based on experience
Staples is business to business. You’re what binds us together.
Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills, and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales.
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What you’ll be doing:
- Provides backup support for day-to-day account responsibilities for the Facility Solutions Account Development Managers to provide them more time to execute the selling process to accounts.
- Provides support for Facility Solutions Business Development Executives in the sales development cycle.
- Provides project-based initiative support for ongoing accounts, including development of project plans and follow through on each of the initiatives until complete.
- Closely monitors revenue and profit performance of all Facility Solutions Account Development Manager accounts utilizing dashboard tools to meet or exceed Pro Forma targets. Escalates all margin and profits performance issues for immediate resolution. Communicates all issues to impacted business partners, operations, and sales.
- Closely monitors service levels of all vertical accounts utilizing dashboard tools and quickly escalates to resolution all service performance issues including backorders, credit holds, EDI issues and sourcing problems. Communicates all issues quickly to Facility Solutions Account Development Manager/Key Account Manager and impacted functional areas. Monitors backorder reports generated by purchasing staff and communicates issues to buyers and inventory managers.
- Point of contact for local Facility Solutions teams for new Facility Solutions national opportunities. All opportunities will quickly be escalated to Facility Solutions Account Development Manager and Facility Solutions National Field Sales Director for contact and go forward strategy.
- Monitors all deviated cost changes and price increases to ensure all changes have been made and communicates closely with Facility Solutions Account Development Manager when changes need to be made to pricing specifications.
- Prepares total cost savings analyses for customer opportunities. Working with Facility Solutions Account Development Manager and Business Development Executives, as well as the Bids / Pricing team, the customer, and vendors, develops customer facing analysis and presentations for sales.
- Helps to prepare quarterly Facility Solutions Business reviews and monitor QBR calendars by account for review planning.
What you bring to the table:
- Excellent data analysis skills
- Good communication skills, both verbal and written
- Excellent customer service skills
- Good interpersonal skills
- Strong organizational and follow-through skills
- Ability to multi-task and detail oriented
- Strong problem-solving and issue resolution skills
- Project management skills
Qualifications :
What’s needed- Basic Qualifications
- Bachelor’s Degree or equivalent work experience
- 5+ years’ experience in a sales environment, issue resolution, customer service position: or an equivalent combination of education, training, and experience
- Knowledge of strategic account system functionality, interfaces, market processes, order processing, sales, customer service, billing, receivables, picking/distribution, and information services required
- Expert knowledge in MS Office software applications (specifically Excel, Word, and Power Point required)
- Strong Excel knowledge with the capability to develop complex formulas to identify root causes or data patterns
What’s needed- Preferred Qualifications
- Account implementation experience
- Strong knowledge of Janitorial supply industry products and trends
- Knowledge of facilities products and issues associated with changing vendors, including dispensers
- Knowledge of Data Warehouse structures
We Offer:
- Inclusive culture with associate-led Business Resource Groups
- Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
Interested in joining the team? Check out our perks and benefits !
Staples believes Inclusion is a verb and we encourage diversity of thinking and ideas as well as backgrounds and experiences. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
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