American College of Radiology (ACR) is a progressive membership organization representing nearly 40,000 medical specialists in radiological care. As a member of our team, you will join a world leader in patient-centered care advocacy, policy and clinical research, quality and safety. Our culture encourages innovation, diversity, integrity and leadership. A nonprofit 501(c)(3), ACR (the American College of Radiology) has over 500 purpose-driven employees in the Greater Washington, DC and Philadelphia region.
If you share our core values of: Leadership • Integrity • Quality • Innovation, we want you on our team!
The ACR is seeking a Member Services Representative to provide support to the Chapters & Sections team. Working under the supervision of the Team Lead of Chapters & Sections, this individual will provide administrative and operational support for activities within the areas of governance, member engagement and chapter services. This position will engage directly with staff, members, and chapter and section leaders to provide customer service and support for a variety of projects and programs. Your exceptional organizational and database skills coupled with the ability to prioritize responsibilities are essential proficiencies for this role.
Responsibilities Include:
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- Administrative and operational support for chapter and member engagement initiatives and programs, including chapter and section committee/subcommittee support
- Maintaining chapter and section committee data within AMS database, including chapter officer and councilor data reporting
- Collaboration with internal and external stakeholders in developing content and facilitating dissemination of information through various channels, including email blasts and marketing campaigns
- Providing support for online communities and member-facing tools
- Developing, updating, and maintaining member engagement resource materials and procedural documents
- Maintaining electronic records and web content
- Developing relationships with staff and members by being attentive to requests and inquiries
- Providing on-site staff support in Washington, DC during the ACR annual meeting
- Supporting a variety of team activities, including but not limited to processing expense reports, scheduling meetings and maintaining online accounts
The ideal candidate will have:
- 3+ years of office experience, preferably in an association setting
- Experience with organizational/relational databases (Salesforce and Nimble a plus), including experience with reporting and maintaining data integrity
- Proven ability to perform as a self-starter and take initiative
- Strong communication skills, including proven ability to work effectively and efficiently in a remote-work setting
- Ability to work both independently and as part of a team
- Ability to manage multiple projects and priorities
- Ability and availability to participate in occasional (up to 1-2x per month) virtual evening committee meetings and/or webinars outside of normal working hours
- Proficiency with MS Office
- Proficiency with Zoom
- Demonstrated customer service experience
- Bachelor's degree preferred
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This position will work on a Remote basis. We seek a candidate located in the Eastern time zone so that they will be able to maintain our standard operating hours and attend ACR's annual meeting in the spring. Remote workers must be self-motivated, possess excellent time management, and be highly organized. Reliable internet connection is a must!
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ACR is committed to a total rewards compensation philosophy that includes base salary in addition to our full suite of comprehensive benefits (https://www.acr.org/-/media/ACR/NOINDEX/HR/ACR-Benefits-Overview.pdf). ACR’s goal is to pay competitively and equitably. It is typical for individuals to be hired in the entry to middle of the range for their role, and compensation decisions depend on each case’s circumstances. A reasonable estimate of the hourly rate range is $21.62 – $28.85.
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If you would like to put your experience to great use in a professional team-oriented environment, please apply online. To learn more about ACR’s rewarding employee experience, culture, and benefits, visit: https://www.acr.org/About-ACR/Work-With-Us
ACR offers a rewarding employee experience: innovative culture, professional growth potential, competitive compensation and an exceptional benefits package, including a defined contribution pension plan, 403(b); generous paid time off package; insurance plans with the leading providers; flexible spending; tuition reimbursement; training opportunities; and wellness reimbursement.
Job Type: Full-time
Pay: $22.00 - $27.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work Location: Remote
