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Are you passionate about understanding users’ behaviors? Do you have a strong analytical mind and are willing to dig deep into data to identify key metrics and customer pain points? Are you motivated to revolutionize the standard of care in women's health?
The Lactation Network is hiring a Product Analyst. This role will join our product team as an integral part of supporting the company's overall product strategy, the ongoing evolution of company technology products, and the development, and launch of innovative solutions. Primary responsibilities include working closely with internal stakeholders, analyzing qualitative & quantitative product data to make recommendations, collecting customer feedback, and compiling data from multiple sources. In addition, you’ll study products on the market to create better product data to optimize product performance, identify trends, and make data-driven recommendations.
We are a close-knit, purpose-driven organization with ambitious growth targets for 2023 and beyond. We understand that not all the answers are readily available, and we don't expect you to have them all either. However, we do value curiosity, hard work, and a commitment to personal growth as key qualities in our team members.
Breakdown of the role
What we expect from you
You possess a unique blend of business and technical savvy, a strong analytical mindset, and the drive to make the product vision a success in the market. You enjoy spending time collaborating with key stakeholders and working closely with customers.
What you can expect from us
About Lactation Network
The Lactation Network is setting a new standard for parents and lactation consultants alike. At TLN, our movement goes beyond any single outlet or tool. We activate education, connection, and advocacy to foster the new network of inclusive care between parents and IBCLCs; the network where every caregiver has the resources to thrive. TLN is powered by the largest network of IBCLCs in the country. Together, we are here to make sure families get the expert insurance covered lactation care that they deserve.
The Lactation Network is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
The Lactation Network is hiring a Product Analyst. This role will join our product team as an integral part of supporting the company's overall product strategy, the ongoing evolution of company technology products, and the development, and launch of innovative solutions. Primary responsibilities include working closely with internal stakeholders, analyzing qualitative & quantitative product data to make recommendations, collecting customer feedback, and compiling data from multiple sources. In addition, you’ll study products on the market to create better product data to optimize product performance, identify trends, and make data-driven recommendations.
We are a close-knit, purpose-driven organization with ambitious growth targets for 2023 and beyond. We understand that not all the answers are readily available, and we don't expect you to have them all either. However, we do value curiosity, hard work, and a commitment to personal growth as key qualities in our team members.
Breakdown of the role
- Gather and analyze customer feedback (40%). The day-to-day role of a product analyst involves using data to understand customer perception of products and uncover needs. You may conduct in-depth interviews with individual customers, facilitate focus groups, and create surveys to collect customer feedback on specific issues related to the product you’re evaluating. You will create reports and presentations about data findings and insights.
- Evaluate products and find ways to improve performance (40%). You’ll draw insights about products from the data you’ve gathered. The goal is to evaluate products to determine how they can be improved or updated, as well as to study competitors' products to ensure your product holds up in the market. You will be well-versed in market trends and use this knowledge to influence your performance recommendations. You will help gather insights on external forces that influence a market, gaps in the market, and opportunities. You will work closely with product management collecting data for business cases that support future growth.
- Monitor product performance (20%). You’ll monitor the performance of products over their lifecycle. You'll identify patterns and trends that indicate how well a product performs on the market, including user adoption. You will manage regular KPI updates in partnership with product management.
What we expect from you
You possess a unique blend of business and technical savvy, a strong analytical mindset, and the drive to make the product vision a success in the market. You enjoy spending time collaborating with key stakeholders and working closely with customers.
- 2+ years working in a business or product analytical position – healthcare experience preferred
- Experience using data analytics tools to analyze large datasets and derive insights is needed, including A/B testing and user surveys.
- Experience with the full product life cycle; gathering feedback before, during, and after product release
- Experience in using data to improve products or processes
- Effective communication skills, with the ability to present product performance and market research findings
- Strong analytical and problem-solving capabilities; ability to synthesize data from multiple sources
- Ability to work well with cross-functional teams
- Excellent organizational skills, attention to detail, and documentation
- Product mindset with a demonstrated knack for leveraging technology and data to improve user experience
- TRAVEL: This position requires occasional travel to customer and non-customer sites in North America (roughly 10%)
- Experience in healthcare provider organizations
- Experience working in tech-driven organizations
- Experience balancing customer needs against the company’s vision
- Experience working across multiple products
What you can expect from us
- Unlimited PTO. We work hard. We’re passionate about what we’re building together. We also have lives outside work.
- Healthcare benefits. Medical plus voluntary vision, dental. (We are a healthcare company, after all.)
- 401(k) with 4% employer match. We’re planning for the future—and we want to help you do the same.
- Remote-first culture. We are a distributed, remote-first team. We also like spending time together in our Chicago office and have a flexible in-office culture for those who wish to return to work in-person.
- Mindfulness and meditation app. You’ll have complimentary access to the leading app for meditations, sleep stories, and other wellness resources.
- Recharge. We have one designated “no meeting day” each week so you can take a break from videoconferencing and have some quiet time to focus.
- Professional development. We invest in our team by offering every employee access to a professional development budget.
- Competitive compensation. We’re looking for top talent.
- A growth environment. The sky’s the limit.
About Lactation Network
The Lactation Network is setting a new standard for parents and lactation consultants alike. At TLN, our movement goes beyond any single outlet or tool. We activate education, connection, and advocacy to foster the new network of inclusive care between parents and IBCLCs; the network where every caregiver has the resources to thrive. TLN is powered by the largest network of IBCLCs in the country. Together, we are here to make sure families get the expert insurance covered lactation care that they deserve.
The Lactation Network is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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