Title: Solution Advisor (Cerner Registration/Scheduling)
Position Type: Contract
Location: Remote
Required Education Level: Bachelors in Information Systems, Computer Science, Engineering, Business, or related field.
Required Experience (Years): 5
Substitution Criteria: 8 years of additional relevant experience may be substituted for education
Job Description
Support the Electronic Health Record Modernization (EHRM) program as a Solution Advisor providing Cerner expertise, support, and knowledge transfer sessions to the National/VISN Councils/local workshops, and solution experts. Support translation of Cerner capabilities and nomenclature to enable understanding in partnership with the Solution Expert. Bring the assigned solution experts up to speed in their respective areas with solution knowledge. Review and help the Solution Management Administrators (SMA) with the task orders and deliverables, and ensure they are received on time and are completed accurately per program office requirements. Provide support to the SMAs and members by assisting in the current state workflow/requirements analysis. Assist in review of lessons learned and help incorporate findings into workflows. Attend Cerner workshops and assist/support the staff attending the event. Assist in future state workflow design and diagrams. Identify potential risks and pain points in the workflows. Assist with management, escalation, and resolution of trouble tickets and change requests. Assist in reporting requirements/mapping/identification. Assist in the development of EHRM testing scripts and support all EHRM testing types and EHRM testing events. Review and assist in managing issues and risks with mitigation plans. Work with Cerner in build/design/workflow changes. Assist in the review of training manuals and job aids delivered by Cerner. Assist and support in designing cutover/go live planning and post go live support. Provide solution knowledge expertise on Oracle Registration and Scheduling
Minimum Qualifications:
- 5 years of professional work experience
- Knowledge of Cerner Registration and Scheduling solution configuration
- Can work independently designing and developing new software products or major enhancements to existing software for a healthcare/clinical environment
- Analysis and development of Current/Future State workflows required
- Experience managing functional validation and end user testing for Cerner (or other EHR) and integrated third party solutions
- Able to identify and mitigate risks
- Performs feasibility analysis on potential future projects to management
- Experience supporting the identification of root causes, courses of actions, and potential solutions to support any major incident or response efforts
- Experience leveraging ServiceNow’s out-of-the-box features to customize reports and solutions for clients. Experience collaborating with multiple stakeholder groups to evaluate and escalate tickets
- Strong leadership, written/oral communications, analysis, data gathering and organization skills
- Experience facilitating reviews, evaluating scenarios for stakeholder impact, and collaborating with Solution Experts to provide recommendations for optimization and effective change
Preferred Qualifications:
- Experience in the Veterans Affairs
- Preferred Millennium experience on code levels 2018 or higher
- Preferred understanding of Cerner Model recommendations
Job Type: Contract
Pay: $60.00 - $65.00 per hour
Expected hours: 40 per week
Work Location: Remote
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