Product Support Analyst I
Location: Bothell Washington
Description: Vertafore is currently seeking to employ Product Support Analyst I right now, this job will be placed in Washington. For detail informations about this job opportunity kindly see the descriptions. The position will focus on improving the overall customer experience, while mentoring and partnering with the Support staff on continuous improvement through coaching, content documentation, and he! lping with product strategy decisions.
WHO ARE YOU?
You are strong in Vertafore product Accounting practices, with an emphasis in AMS360.
As a self-driven leader, you enjoy identifying issues and opportunities for product improvement and customer usability defect trends, root cause analysis, cross functional team input, feedback from the customer advisory board, and other sources.
You have the aptitude to learn and take on front and back end product work, including hot-fix scripting and basic development practices
You are exceptional in recognizing training and workflow gaps, most notably in the Support teams, and partner with management and training coordinator to resolve
You like the empowerment work individually or as a small team to build new Vertafore processes, content knowledge base article, identify defects or issues in the product, and solve complex customer issues timely towards company growth.
QUALIFI! CATIONS AND REQUIREMENTS
At least 1 year experience w! ith AMS360 Accounting
3-5 years customer service and Support experience
Bachelor’s degree or equivalent work experience
General understanding of P & C insurance and insurance workflow
Familiar and/or proficient with SQL and/or transactional databases
Exceptional interpersonal and customer service experience required
Excellent verbal and written communication skills
Have wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
Proficient with Microsoft Office products.
May be required to provide additional after-hours support to provide resolution or assistance to customers.
- .
If you were eligible to this job, please email us your resume, with salary requirements and a resume to Vertafore.
If you interested on this job just click on the Apply button, you will be redirected to the official website
This job starts available on: Tue, 16 Oct 2012 06:12:11 GMT