Investigation Specialist - Law Enforcement
Location: Seattle Washington
Description: Amazon Corporate LLC is employing Investigation Specialist - Law Enforcement right now, this occupation will be placed in Washington. Further informations about this occupation opportunity kindly see the descriptions. Investigations Specialist â€" Law Enforcement Team
TRMS is seeking dedicated, hardworking, analytical candidates with a proven track record of perform! ance and results-oriented thinking, to join the Law Enforcement Investigations team. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online e-commerce fraud. Ideal applicants will have experience in the ecommerce payments space, previous fraud, or law enforcement experience; and experience succeeding in a customer-driven workplace.
Job Responsibilities:
Research and respond to law enforcement inquiries and subpoenas from a variety of domestic and international agencies while following strict policies toward customer data protection and privacy laws;
Maintain strict adherence to data release guidelines and privacy practices that affect the company and its customers.
Assist in the development of new tools and advanced queries for use in fraud investigations, detection, and prevention;
Investigate transactions and make decisions regarding their validity based on available internal and 3rd! party data;
Use a combination of manual and automated too! ls to obtain information;
Communicate via email and telephone with external and internal customers to make informed decisions about risk;
Ability to analyze multiple data points to quickly and accurately gauge risk;
Assist in the detection of modus operandi trends and timely escalation of the same;
Analyze data and respond to inquiries in support of investigations relating to fraud or otherwise;
Contribute or lead other special projects which reduce fraud related losses while maintaining focus on positive customer experience;
An ability to identify, communicate, and champion process improvement opportunities that will benefit internal and external customers;
Recognize system bugs, tool outages and other workflow issues and report these promptly and clearly;
Maintain individual accountability for performance metrics, ensuring ever-increasing levels of productivity and accuracy against established benchmarks
Basic Qualifications
Work experience in a customer service focused role
Able to use SQL to query large sets of data.
Experience with data mining and link analysis
Experience with Microsoft Office, including Outlook, Word, and SharePoint
Deep knowledge of Excel
Ability and willingness to work on weekends, and outside of the "standard" work day
Bachelor's Degree
Preferred Qualifications
Preferred Qualifications:
Experience in eCommerce Fraud Operations
Experience using command line (UNIX) tools
Additional language skills â€" French, German, Spanish, Russian or other
Ability to maintain high levels of confidentiality and data security standards
Experience working with law enforcement
Ability to effectively manage time, and individually prioritize multiple tasks of competing priority
Demonstrated ability to exceed expectations with regard to performance and individual contribution Demonstrated analytical and problem solving skills, including the ab! ility to recognize non-obvious patterns
Demonstrated communication skills, both written and verbal
Demonstrated positive, results oriented attitude LI-OSR TRMSJobs AmazonServices
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If you were eligible to this occupation, please email us your resume, with salary requirements and a resume to Amazon Corporate LLC.
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This occupation starts available on: Wed, 10 Jul 2013 19:28:51 GMT