OPTICIAN (MUST BE LICENSED) - Venice Location
Founded in 2014, Jacques Marie Mage (JMM) is a Los Angeles-based producer of limited-edition designer goods specializing in the micro-production of luxury eyewear handcrafted in Italy and Japan. Drawing inspiration from across continents, cultures, and generations, JMM combines world-class craftsmanship with advanced production methods, embracing an array of rich materials, bold geometric shapes, and exuberance of attitude to create impeccably crafted spectacles that elegantly infuse historical motifs with a modern sensibility.
PROFILE
As the Jacques Marie Mage Optician, you are a reflection of the brand at the highest level of direct client engagement. The aim is to create an escape from the mundane and welcome clients into the unique and intentional world of Jacques Marie Mage. As the Optician you exude confidence and know how. You lead the client engagement with intention to best suit their medical requirements and needs. Through the delivery of the client experience and storytelling you will ensure each client leaves our Galleries in awe remembering the way we made them feel. Now that they have a dedicated point of contact, each client should leave with a sense of trust and excitement yearning to return again.
$ads={1}
RESPONSIBILITIES
- Achieve sales targets through consistent delivery of the Client Experience
- Storytell to submerge the client into the unique and intentional world of JMM
- Act with intention to go above and beyond to deliver the best client experience
- Develop a client book to maintain a loyal client base and long lasting impressions
o Aim to deliver >20% appointment generated sales mix
- Adhere to Policy and Procedures
OPTICAL EXCELLENCE
- Work directly with clients going above and beyond ensuring all their needs are met
- Fulfill and process all orders to the external lab and ensure we deliver on lead times
- Execute flawless accuracy in taking and record measurements, adjusting and fitting eyewear
- Ensure all finished eyewear meets our optical standards and the clients
- Use your expertise to explain prescription terminology and product offering
- Help clients choose the best frames and lenses based on their prescription needs
- Collaborate with the Gallerists and Client Experience Specialists to form best practices
- Team partnership to elevate client experiences within the gallery leveraging your skillset
