Dewitt Move Worldwide seeks to hire an experienced logistics professional, with excellent customer service skills, to assist our transportation and logistics department with customers moving household goods and personal effects around the world. We are a family-owned, essential business, looking for an excellent Customer Service Representative, to join our growing team in San Diego!
Hours: Monday-Friday 8am-5pm
The hourly pay rate for this position is $20-$24.00/hr depending on experience
Duties and Responsibilities:
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Interacts with customers via telephone, email, or online chat to provide support and information on services.- Collects and enters orders for new or additional services.
- Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
- Ensures that appropriate actions are taken to resolve customers' problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Performs other related duties as assigned.
Qualifications:
- Two (2) years’ experience in strong administrative and customer service skills. Including, answering phones, typing activities, data entry, reviewing and validating customer documentation.
- Transportation and moving experience is a plus.
- Strong verbal and written communication
- Working in a networked environment using Windows and/or Windows like interface using Microsoft Office suite such as Word, Excel, PowerPoint and Outlook at a proficient level
- High school diploma or equivalent
Pay:
$20.00 - $24.00 an hour depending on Experience
Benefits:
- Medical and Dental Insurance - 100% paid by employer!
- Vision
- 401(k) with Match
- Paid Time Off
- 11 Paid Federal Holidays
- Monthly Team Celebrations
- Flexible Spending Accounts (FSA) and Supplemental Benefits
- Employee Assistance Program (EAP)
- Yearly performance reviews
***IF YOU ARE A CURRENT EMPLOYEE, PLEASE SEE YOUR HR REPRESENTATIVE***
https://www.thedewittcompanies.com/ccpa/
Equal Opportunity Employer: Women/Veterans/Minorities/Disabled
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