Job Purpose
The Store Repair Technician will serve customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction.
Duties and responsibilities:
The Store Repair Technician will serve customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction.
Duties and responsibilities:
- Diagnose, troubleshoot and repair devices.
- Provide recommendations for problem resolution.
- Explain complex technician issues to customers in a non-technical, simple to understand manner.
- Sell Home+ insurance program through Asurion.
- Meet or exceed sales goals.
- Provide repair and replacement estimates to customers.
- Ensure that all repairs meet or exceed uBreakiFix quality standards.
- Greet customers in a friendly manner and maintain a positive, fun work environment.
- Answer phone calls with a professional, courteous and friendly demeanor.
- Ensure that customers have an enjoyable five-star experience by providing superior customer service and exceeding customer expectations.
- Keep track of all devices and inventory while safeguarding all store stock.
- Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair.
- Maintains the cleanliness and professional appearance of the store.
- Other duties as assigned.
Qualifications:
- Outstanding customer service skills
- Excellent technical, problem solving, and analytical skills
- Exceptional organizational skills
- Strong written and oral communication skills
- Proficient in Microsoft Office
- Work well individually
- Ability to work flexible hours, including weekends and holidays
- High school diploma or GED
- Valid Driver’s License
- Ability to pass driving, drug, and background screening
Benefits:
- Medical, Dental, and Vision Benefits
- 401K Retirement
- Paid Sick Days
- Paid Vacation Days
- Bonuses
- Commissions
- Points (Redeemable for Prizes)
- More, much more!
About uBreakiFix:
uBreakiFix is an American chain of electronic repair shops, founded in 2009 with over 832 locations in 2016 across the United States, Canada and the Caribbean. They are most commonly known for repairing all kinds of household electronics. In August 2019, uBreakiFix was acquired by Asurion, LLC, an insurance company.
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