Enterprise Risk Management - Card Holder Resolution Specialist

 

We embrace passionate Team Members who consistently display our values: United, Informative, Approachable, Caring and Transparent. We are united in our collective effort to achieve member goals and proactively provide solutions tailored to individual Member needs. We are committed to ensuring that each Member receives a positive service experience and trusted financial advice. Join the Nuvision Team today! Let us be part of your career journey!

The purpose of this position is to execute the Credit Union’s dispute management process by fulfilling incoming disputes and charging back transactions to the merchant when appropriate. The Card Holder Resolution Specialist will work in conjunction with the Senior Fraud Review Specialist in reviewing early detection reports to prevent and mitigate fraud. Additionally, the Card Holder Resolution Specialist will be responsible for receiving and processing member fraud/dispute claims.

This position provides value to the Credit Union by reducing losses and resolving card holder disputes in an expedient manner.

Responsibilities:

• Receive and process incoming fraud/dispute claims.
• Review Dispute fulfilment queues to ensure claims are being fulfilled in accordance with timeline requirements.
• Charge back eligible transactions to merchants and handle any arbitration, pre-arbitration or re-presentment matters that are referred back to the CU by merchants.
• In conjunction with the Senior Fraud Review Specialist, prepare periodic reports regarding the status of credit union assets and assist with fraud related budget projections, historical analysis and forecasting trends
• Treats all co-workers and members with respect.
• Supports and participates in continuous improvement activities.
• Represents the Credit Union in a positive and professional manner.
• Other related duties as assigned.
• Maintains member and other sensitive information with confidentiality.

Qualifications:

• 2-3 years’ experience in banking frontline, accounting or teller operations or 1 year experience in banking fraud prevention.
• Familiarization of the debit and credit fraud claims process
• Computer processing skills, MS Excel familiarization.
• Detail oriented
• Strong communication skills and excellent member service skills

Education: High school Diploma or equivalent

Pay scale by applicable geographic location:

• Southern California: $19.48 - 24.35
• Alaska: $20.26 - $25.33
• Arizona: $17.74 - 22.17
• Florida: $16.78 - 20.98
• Nevada: $18.17 - $22.72
• Texas: $17.04 - $21.31
• Washington: $20.78 - $25.98
• Wyoming: $16.78 - 20.98

The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, job related training/education, etc.

California Employee Privacy Notice:
https://nuvisionfederal.com/disclosures/ccpa/

Benefits:

• Medical
• Dental
• Vision
• Life Insurance
• Flexible Spending Account
• 401(k) Matching
• Paid Time Off
• Training Provided
• Tuition Reimbursement

Covid-19 Precaution(s):

• Remote Interview Process (some positions vary)
• In-Person Interview required for Front-Line Positions
• Social Distancing and Mask Guidelines in place

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