Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
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The Dedicated Account Representative will support the Client General Manager (CGM), Operations Manager and our multiple Customer contacts on a day-to-day basis. Responsibilities include but are not limited to supporting the client in day-to-day travel program management, this can include compiling, tracking and driving results, policy exception management, crisis management, pre and post trip reporting and Online Booking tool support. Work with the CGM supporting action plans and attending client calls. Assist CGM in producing savings reports and any other reporting needed for business reviews.
Part Time working Eastern Time Zone Hours and Work from Home Role
Must be Proficient in English and Spanish
Proficient with Sabre
Responsibilities:
- Completes reports as needed using our INSIGHTS Tool.
- Run various critical metric reports to identify trends & their impact to the client.
- Research and consolidates industry trends, sharing and applying knowledge to improve review impact and positioning.
- Collaborates with Client Management to provide savings reports and any other reports required for Business Reviews.
- Get results by operating with a sense of urgency, employing effective time management to deliver results within deadlines.
- Supports other internal/external document production and internal/external projects as require.
- Provides functional support for MS Office applications (Word, PowerPoint, Excel) for data consolidation, analysis and client document needs.
- Provides overall Client Program support to the Client General Manager.
- Provides support and engages directly with the Client as needed to resolve Customer Service Issues
- Support Online booking Tool updates and issue resolution
- Ensuring all admin on account is kept up to date, including but not limited to; MI Information, playbooks, project plans
Qualifications:
- Detailed knowledge of Amex Global Business Travel and the Travel Industry.
- Knowledge and understanding of business, travel front office, mid office and back office tools and processes
- Must have excellent MI Skills and confirmed experience using Amex GBT INSIGHTS Reporting Tool.
- Experience with client facing Online Booking Tool Support.
- Confirmed GDS Experience.
- Experience working with Global Accounts & Global Implementations.
- Excellent Excel skills, including Pivot Tables and V look-ups.
- Skills to work under pressure and maintain flexibility.
- Good understanding of travel related data.
- Ability to analyze & assess raw data to draw relevant conclusions.
- Interaction and communication with diverse working styles, ability to build and use strong working relationships.
- Strong Project Management and communication skills. Ability to prioritize and handle contending demands to meet deadlines.
- Adaptation to change and pivot direction on short notice.
- Ability to identify issues or challenges requiring further client attention.
- Ability to balance timelines and pressure of client got results / demands.
- Excellent written & verbal communication skills.
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The US national annual base salary range for this position is from $46,000 to $93,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
In addition to base salary, this role may be eligible for an annual Performance Based Incentive, which rewards participants based on company performance, one of our metric-driven Sales Incentive Plans (certain direct sales roles only), or one of our Client Management Incentive Award (CMIA) programs. An eligible employee can only participate in one of these plans during an eligible period. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
GBT 2023 Benefits-at-a-Glance
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
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Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
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Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
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Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
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We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
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Wellbeing resources to support mental and emotional health for you and your immediate family.
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And much more!
All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.
We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult
GBT Recruitment Privacy Statement
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What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
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