Customer Service Specialist 2 (XA68) 04958 (TR)
Location: Vancouver Washington
Description: State of Washington is at the momment seeking for Customer Service Specialist 2 (XA68) 04958 (TR) right now, this vacancy will be placed in Washington. More complete informations about this vacancy opportunity kindly read the description below. Our Vision is: Safe, healthy individuals, families and communities Our Mission is: The Department of Social and Health! Services will improve the safety and health of individuals, families and communities by providing leadership and establishing and participating in partnerships. Our Values are: Excellence in Service Respect Collaboration and Partnership Diversity Accountability The Department of Social and Health Services (DSHS), Economic Services Administration (ESA), Community Services Division (CSD), is recruiting to fill one (1) Customer Service Specialist 2 position within the Columbia River CSO located in Vancouver.
Duties:
Duties include but are not limited to:
Act as liaison between customers and agency.
Independently answer customers’ questions
Read, understand, and interpret agency administrative policy and procedures to complete assigned tasks.
Issue EBT Quest Cards to customers using JP Morgan, Barcode, @EBT Pools and Over the Counter Card Scanner.
Account for blank EBT cards, bus tickets, and other negotiable instruments such as! returned warrants.
Maintain OTC Card Scanner
Provide ! EBT Technical assistance.
Responsible for all aspects of EBT issuing.
Sort and distribute incoming and outgoing mail.
Qualifications:
REQUIRED EDUCATION, EXPERIENCE, SKILLS AND ABILITIES: An Associate’s degree AND two years of experience providing assistance to customers regarding inquiries, complaints or problems;
OR
A Bachelor’s degree;
OR
Equivalent experience providing assistance to customers regarding inquiries, complaints or problems.
DESIRED EDUCATION, EXPERIENCE, SKILLS AND ABILITIES: Ability to work with internal and external customers in a high volume, diverse and stressful environment and thrive in an environment of change.
Must be able to effectively communicate with management, peers, clients, and the public as required to carry out the assigned duties of the position.
Supplemental Information:
HOW TO APPLY:
NOTE: Attention to detail is important to the s! uccessful completion of your application for this position. * Carefully review your application before submitting .* You may NOT reapply to this posting for 30 days To be considered you must apply online at www.careers.wa.gov . Use reference number 04958 when searching for the job announcement.
Please note that initial screening will be solely based on the contents and completeness of the “work experience†section of your application in NeoGov. The information provided in your Application must support your selected answers in the application questionnaire. All answers are verified and documentation may be required. Responses not supported in your application will disqualify you for consideration of employment from this requisition. A thorough reference check will be conducted for final applicants.
**If you are selected for an interview you must bring proof of your highest level of education completed. ** NOTE: This position is covered by a union securi! ty provision. Therefore, as a condition of employment, candidates who a! re appointed are required to become members of the Washington Federation of State Employees, or pay other representational fees within the first 30 days of employment. The Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the recruiter at (360) 725-5804. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388. Should you have questions about completing the online application, please contact the recruiter at 360-725-5804 or for faster ! service, email: esarecruiters@dshs.wa.gov If you have questions regarding this position (XA68), please call Tessy Liston 360.397.9620
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If you were eligible to this vacancy, please email us your resume, with salary requirements and a resume to State of Washington.
If you interested on this vacancy just click on the Apply button, you will be redirected to the official website
This vacancy starts available on: Thu, 09 May 2013 08:02:52 GMT