Help Desk Analyst II
Location: Federal Way Washington
Description: Robert Half Technology is currently seeking to employ Help Desk Analyst II right now, this job will be placed in Washington. For complete informations about this job opportunity kindly read the description below. Robert Half Technology is actively seeking people who have a background in Help Desk Support. This is a two month contract with one of our premier clients! You will be providing supp! ort to end users on a variety of issues. Identify, research, and resolve technical problems. You will respond to telephone calls, email and personnel requests for technical support. Document, track and monitor the problem to ensure a timely resolution. You will also be reporting directly to the Director of IT.
Essential Duties and Responsibilities:
Provide first line response for users requiring assistance with information technology issues
Escalates more involved problems
Provide timely password resets
Troubleshoot computer and basic networking issues
Create new users and assign permissions in Active Directory
Create email accounts and maintain email distribution groups
Move and setup computer workstations and all related equipment for staff and new hires
Maintain complete and accurate computer asset information
Create and maintain documentation of process and projects
Assists with downloading and posting of files as ! needed
Special projects as assigned Requirements:
AA in Information Technology or equivalent work experience
Working knowledge of Windows XP/Windows 7
Working knowledge of Microsoft Office products
Strong conflict/problem resolution skills
Excellent people skills are a must
Respond creatively to issues, change and high growth
Self starter who is excited about technology
Able to work flexible hours
Certificates, Licenses and Registrations
Technical certifications preferred-MCP, MCSE, A+, Network
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If you were eligible to this job, please email us your resume, with salary requirements and a resume to Robert Half Technology.
If you interested on this job just click on the Apply button, you will be redirected to the official website
This job starts available on: Thu, 21 Nov 2013 23:38:12 GMT